Michigan-based Spectrum Health partnered with eVideon to eliminate the barriers that can lead to patients feeling isolated and lonely, especially throughout the COVID-19 pandemic.
After trying commercially available video chat solutions, they found nursing staff spent too much time troubleshooting technology, taking critical time and attention away from the delivery of care, which can negatively impact patient experience. Spectrum switched to HELLO and increased connections by 148% — liberating nurses of tech troubleshooting woes and seamlessly connect patients with their loved ones.
Download the case study to learn how Spectrum implemented HELLO and why patients and care teams love using it. Plus - hear how Spectrum Health plans to continue to using video chat beyond the COVID-19 pandemic.